Key Takeaway
On September 2, 2026, the Federal Reserve, FDIC, NCUA, OCC, and FinCEN confirmed that a bank may tell a customer that an account restriction or closure, or a rejected deposit, may be related to suspected fraud or other suspicious activity, so long as the communication does not reveal that a SAR was or will be filed.
What Happened
On September 2, 2026, the Federal Reserve, the FDIC, the NCUA, the OCC, and FinCEN issued a joint statement on the application of SAR confidentiality to banks’ communications with their customers (Joint Statement). The Bank Secrecy Act prohibits a bank from disclosing a suspicious activity report or any information that would reveal that one exists, and in particular from notifying any person involved in a transaction that the transaction has been reported. In practice, those prohibitions have led many banks to say nothing at all when a payment is held, a deposit is rejected, or an account is closed and the customer asks why. The Joint Statement confirms that the SAR confidentiality prohibitions are narrower than that practice: the regulators confirmed that a bank may communicate with a customer about potentially fraudulent transactions, other suspicious activity, or account closures, provided the communication does not reveal the existence of a SAR. The Joint Statement responds to comments on the agencies’ payments fraud initiative and invokes Executive Order 14331 on fair banking.
Continue Reading You Can Say More Than You Think: Regulators Clarify SAR Confidentiality for Customer Communications